Customer Service Sales Support Admin

Job Description

Company: JK Foods, Hyperama Plc

Hours: 25 hours per week

Shift Pattern: Monday- Friday 7.30am – 12.30pm

Salary: £12.27 per hour

Location: Nottingham (Office based)

Start date: ASAP

Summary

We are seeking a Customer Service Sales Support Administrator to join our team at our head office in Nottingham. In this role, you will be instrumental in ensuring full customer service/sales support from the receipt of customer orders through to the delivery of products. You will contribute to our mission of delivering outstanding service to our customers while supporting the growth of our diverse business.

Responsibilities

• Processing and reviewing orders, releasing order information to the warehouse for order picking and producing invoices for the deliveries for the transport team.
• Creating all associated paperwork for the customer.
• Book in orders for delivery.
• General administrative support to the sales and delivery function.
• Deal with ongoing customer and sales team queries and ensure a high level of satisfaction to solve issues and help maximise sales opportunities.
• Manage incoming calls and provide exceptional customer service through effective phone etiquette.
• Handling customer queries, complaints, credits and collections.
• Perform data entry tasks accurately and efficiently to maintain up-to-date records.
• Communicate effectively with team members and customers to ensure seamless operations.
• Utilise multilingual skills to assist a diverse customer base when necessary.
• Any other duties which are reasonably requested and required within this role.

Requirements

• Cantonese/Mandarin language skills are desirable for the role.
• Proven experience in an administrative role or similar position.
• Strong phone etiquette and communication skills are essential.
• Proficient in data entry with attention to detail.
• Experience of using Excel proficiently
• Experience of order processing 1 year +
• Experience of invoicing & crediting
• Attention to detail and strong time management
• Flexiblility to ensure business needs are met
• EDI experience preferred but not necessary

Benefits include:

• 30 days annual leave (Including bank holidays), Pro rata for part time employees
• Auto enrolment pension
• Free onsite parking

If you are passionate about delivering exceptional service and want to be part of a vibrant team at JK Foods Hyperama Plc, we invite you to apply today!

Company Overview

JK Foods is one of the UK’s largest importers and distributors of foods from Asia and the Far East, selling and delivering across a wide range of markets including Chinese restaurants and Takeaways, wholesalers and major supermarkets. Each product (own label and branded) is carefully sourced from the country of origin capturing its unique richness and character and impeccable quality control ensures their products are leading the field across all categories. Our own brand, Tiger Tiger was launched to meet the growing demand for authentic premium Asian food. Tiger Tiger has a range of products allowing consumers to experience restaurant quality food in their own homes in a convenient and delicious manner. Tiger Tiger is widely sold in the UK and is also exported to the USA, Middle East and Europe.

Job Types: Part-time, Permanent

Pay: £12.27 per hour

Expected hours: No less than 25 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: In person